A Little Communication Please

Since Apple opened the download floodgates for the 2.0 Touch software I've tried to connect and download the upgrade. Despite a number of attempts I've been unsuccessful. The overloaded Apple servers are well known by now. What frustrates me is the lack of communication from Apple. Instead of iTunes telling me the store is down, it would be much nicer to let me know that they're experiencing issues. Yes, that is one in the same, but I shouldn't have to guess about why I can't connect. Perhaps the server meltdown was so dramatic Apple was unable to provide that type of communication. I can't find anything on Apple's web site that makes reference to the issue. Poor communication leads to frustrated and unhappy users. Apple, where is the customer service you're known for?