Sunday, July 27, 2008

Jobs to Operations - Stat!

The rollout of the iPhone 3G and MobileMe service will be remembered for one of Apple's worst deployments ever.  I'm not speaking of items like phone availability but basic services and functionality.  MobileMe has suffered a horrendous start.  Some users have been down and without their email for days.  There's now word some users might have lost mail.  While Apple continues to work on the issues causing ongoing outages the damage to Apple's typically untarnished reputation is done.  In the iPhone area, the App Store has been a hit for users but is causing developers a real headache.  Apple is failing to provide developers with information on application sales, timely push updates of software and other issues.  In both cases, Apple is late to the game to provide honest and accurate information to not only the public, but their own support staff.  Steve Jobs needs to take a break from product development and marketing and focus on the operational side of the house.  

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