Thursday, January 13, 2005

Experience with Airport Express

My home wireless networking needs are pretty simple. I have a laptop and a computer in my toddler's room, which we use as a musical jukebox, that require wireless access. After three years, my Netgear wireless router finally died. I called Netgear and they, to my surprise, were willing to replace it at no cost. I was told it would take about a week before the new one would arrive. When the router died, my Apple desires kicked in. I thought this would be the perfect time to try out an Airport Express Base Station with AirTunes. While the Airport Express has many benefits, I was most interested in the size which is about 25% of my Netgear router. I didn't really have a need to take advantage of the remote iTune features or the USB printer sharing though I recognize the value of those features. Compared to a regular wireless router from Netgear or Linksys, an Airport Express is considerably more. After deciding to suck up the cost I decided to purchase the Airport Express. After getting home I anxiously opened up the box eager to setup the new device. From the instructions it seemed pretty simple. From my experience with multiple wireless products I figured it would take no time to setup. Of course this was an Apple product so how hard could it be. I was able to immediately connect to the Airport Express with my laptop. However, during the setup process I couldn't connect to my ISP despite multiple attempts. Worst of all, every time I configured my DSL settings my laptop lost connection. At the Apple web site I found a firmware upgrade note that described my problem. After installing the upgrade successfully I still had the same problem. Setting this thing up was taking too long. It was much more time than I would have thought. How much easier would this have been on a Mac? Once I hit the point of frustration I started looking at my free Netgear replacement. Then I took one more link at my $129 Airport Express. The Netgear replacement won. The Airport Express is a great product, but for some reason I just couldn't get mine to work. Even attempts at providing hard resets failed. I didn't bother to call Apple support or to replace the unit. I wasn't quite sure I was going to keep it when I purchased it, but after having some of the issues I threw in the towel. My Apple desire turned into Apple disappointment. That doesn't happen very often!