If the iPhone has any achilles heel it rests firmly with AT&T. AT&T hasn't turned out to be the best in class partner that Apple thought they were buying in to for a multitude of reasons. The AT&T 3G network has been a major disappointment. The quality of coverage in many parts of the country is inadequate. In downtown Chicago my phone switches between 3G and EDGE constantly in multiple locations. The 3G network, when you're on it, continues to be slow. AT&T has gone on record multiple times about their efforts to upgrade their network. No official word so far that I know of. The data and phone plans are expensive. I know many people that stay away from AT&T because they can't compete with vendors like Tmobile who offer much more competitive rate plans. AT&T was also behind in providing MMS support with the release of iPhone 3.0. Other carriers around the world were ready to support MMS upon its release while AT&T was left delivering promises of future MMS support. Your mileage with AT&T may very, but the stories of disconnect with AT&T are fairly common. Come on AT&T... Step up to the plate!
Poor service
Expensive data and phone plans
Network terrible
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